I was quoted a cost of $40 for this, but when I came in to pick up my puppy's medications I was told I had to pay $50, I was then asked to come behind the counter by the Office Manager who was extremely rude and accusatory towards me, and I had to pay the $50 before I could get my pup's meds, I will NEVER go back to this vet clinic as all they seem concerned about is getting there money before the wellness of your pet.
We're new in town and thought this vet sounded like the right place to take our cat. Wrong! The receptionist told me they were one to two weeks out by appointment only. Plus, they will only do emergencies for established customers. The receptionist was very abrupt and a little rude. Seems like a pretty snooty place to me. I'll take my business and my money elsewhere. I'm sure there are better vets than this nearby.
Although the clinic came highly recommended they refused to see me and my dog. It was in an emergency situation.. nothing too terrible, however I was really in shock and really needed support and they refused to see me ..so apparently their redtape is more important than the lives of little animals and that's just not in alignment with my values so I won't be back.
Recently visited with my puppy who was injured. Within a day was told my dog wasn't improving but getting worse. That he had alot of fluid in the brain. Then it was that it was his nervous system. Recommended that I put him to sleep. Called another vet for a second opinion. When I called back to speak to someone about sending over my dogs records to the other vet was told they would but needed to type them up, never did. Moments later Karen called me saying that I was ungrateful for all they did for me. She had discounted treatments and friends of Otis had donated $75 towards my 6 month old puppies bill. I never asked for any discounts and never asked for the donation. She had already put everything in my bill. So because I was taking my puppy to another vet who said that they may be able to help she insulted me and said that if she had known that I had alot of money since I was willing to pay services of two vet clinics that she would've charged me full price on everything, never would've asked friends of Otis for the donation. She told me as long as I donate something back we were square. Never apologized and never wished my puppy the best or a speedy recovery just plain out rude and spiteful. Will never go to this veterinary clinic again. I picked up my puppy and asked when was the last time he was given pain medication and was told earlier but couldn't give me an actual time. The receptionist just kept guessing. Asked about pain meds they were supposed to give and special food to give me since it would be a day before I could take to the other vet. Was told the pain medication they injected him with last 24 hours of which they didn't know how long the 24 hour time that the medication would expire since they had no clue when it was given to him. They told me just buy him any puppy food from the stores. When originally before knowing about me calling another clinic they told me they were going to give me pain pills for him and some high protein food. But since I was taking him else where they no longer wanted to help him with what he needed. My puppy was in severe pain and worse off than when I had dropped him off. They handled him roughly when bringing him out to me with my puppy crying at the top of his lungs. Waste of a day and half, they just kept injecting him with steroids and pain medications but never ran more test to see if he could be saved. Instead they wanted me to put him down. With the other vet my puppy is showing improvements, still not at 100% but happy he is at least improving. Cuz at this clinic he was only getting worse. No matter what always get second opinions never give up on ur pets. Thank you friends of Otis and yes I made a $20 donation when I paid the bill and let them know to tell Karen since she said when I make the donation to make sure they make her aware. Worse service ever if you don't know how to treat the animal and ur not sure what your looking for then please admit it and quit wasting people's time and money. My dogs are my family and this clinic treated him like he was nothing. Shame on you all making it about money. I pray the owners see these bad experiences and reach out to the unsatisfied customers to hear what we have to say.
I had taken in my stray puppy to have a well check, and was unable to go back to the room with him so never found out his age or anything else about him, they were rude and accusing, but I set him up to be neutered after the procedure and I had him home and discovered a large hard lump by the surgery site, I called and practically had to beg Dr Doody to come in after hours to check him as any concerned pet owner/ mom would do!
Everyone is helpeful & the prices are reasonable. I would recommend them to anyone.
New Braunfels Veterinary Clinic is a US Veterinary Care based in New Braunfels, Texas. New Braunfels Veterinary Clinic is located at 1868 E Common St, New Braunfels, TX 78130, USA.
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