I have been to Mama Fu's multiple times and lately (my last 2 experiences) have been horrid. When we first walked in, we waited about 10 minutes for someone to even acknowledge us and seat us. There was no one else waiting to be seated or getting waited on. Then they sat us down at a dirty table with a crinkled up menu. We ordered our food and when we finally got it, 3 out of the 4 things we got were incorrect. I got fried rice and it literally looked like mush. Something I wouldn't even feed my dog. When I asked to speak to a manager the employees had nothing to say and I had to ask a second time if there was even a manager on duty. When "the manager" finally came out, he couldn't care less about our experience. I am not one to complain ever and I don't normally go out of my way to write bad reviews but thats how horrible this experience was.
Food is always good. The use of fresh vegetables really touches off the flavors and texture of the dishes. But this is the second place where the waitstaff had a dramatic rejection of their own food offering they would never try it -the slaw.
I like this place but things were a little different than i remember.
Waitstaff always seems a little overwhelmed though the inside business is not that busy. Floors always dirty. Restrooms need attention.
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We stood in the doorway for a long time until I had to flag down a server myself.
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My first time, but definitely not my last!!! Went with friends and we shared appetizers... fried pot stickers, chicken lettuce wraps, basil spring rolls... delish... then, I had the Tom Akhu(or something)and I wish I had a larger stomach! The food was amazing, so glad we stopped in... we will be back!
The server had to clean the table when we arrived even though they were empty. The server could rattle off all the current teas they offered but could not substitute tofu for chicken in the lettuce wraps, which they used to do for us. We informed the server we were interested in slow dining and did not wish to be rushed. Throughout the meal we were being prompted for the next course within 5-7 min of getting our food, and offered a take home box before we even finish our dinner and was not offered dessert . I opted to not order dessert and to finish the meal and leave instead. My husband had to polish our silverware himself as there were spots. I understand about "turning tables" to increase profits, but the restaurant was mostly empty, so unnecessary. I know the server was just doing what they were trained to do, however, I did not appreciate it at all as it was our 19th anniversary dinner. The first we had celebrated in over 14 years. The food was good and I'm sorry the kitchen staff has to suffer this review due to service. PS I would love to see the green tea served in other than plastic pyramid bags, yuck! I was drinking hot plastic chemicals in my tea. Yes, there is a towel left on this table in the random pic.
The servicer was attentive and friendly. We ordered numerous appetizers and we're pleased with all of them. We will visit again
Mama Fu S Asian House is a US Meal Delivery based in New Braunfels, Texas. Mama Fu S Asian House is located at 140 TX-46 #103, New Braunfels, TX 78130, USA.
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