Always a problem with this place. Packages not delivered. Can't get anyone to answer the phone for help after calling 10 times. I called the main usps line and told them that they lost my package and I haven't heard anything from them in days. They send off new people to deliver without the proper training and then don't do anything to fix their mistakes. Update: my package has been lost for over a week and no one has contacted me after making a claim. This is f***ing ridiculous!!
If we could give these folks 0 stars it would be more appropriate. We own a business and take in mailers daily, the woman working behind the counter is not interested in doing her job. She only wants to put it off on someone else. Once I find out the post masters name, we will have a talk. If at all possible, use another post office. These folks obviously do not need their job.
Tried to call to speak to someone at this location and it’s not possible. Automation system is garbage. This is why the private sector will always be better than anything run by the government. Unfortunately we have to use usps for our son’s passport.
Our mail on more than one occasion has been put in someone else's mailbox. Sometimes we get our mail other times our mail is never found. Today I received my mail from someone else that was opened. The mail clearly had my names on it and still these people opened my mail. Luckily I got my stuff today. I'm afraid that if it was something that they would have liked I might not have gotten my stuff back.
Update: this place is still losing my stuff. If I could give them zero stars, I would!!
I buy and sell used books and use this post office almost every day. Sure, there's many times a wait, but never unreasonable. Super customer service. Many great clerks, courteous, smiling, professional. Anyone who says anything less is unhappy with life in general. Bring a book, visit with others. Give away genuine smiles to those who need one. Be the change you want to see. Life's too short not to enjoy the journey!
United States Postal Service is a US Post Office based in New Braunfels, Texas. United States Postal Service is located at 686 S Seguin Ave, New Braunfels, TX 78130, USA.
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