Money is super important to me. I have to rate two stars because after my membership expired I was charged double the regular rate monthly with no reminder. I'm sure I probably signed an agreement that had it in the terms A YEAR AGO. I moved away at the beginning of June and wasn't using my membership since because I don't even have one within twenty miles of where I live.
To cancel, you either have to do it where you signed up, or mail something in. I'm not asking for the months of charges refunded to me that I wasn't using them in. I only asked for the most recent charge, which is still pending, which means I still haven't even technically paid for the upcoming month for which I'm being charged. I'm being charged for something I'll presumably be using but in advance. Can't even refund that for me.
I have been to the one in Seguin and that location was MUCH cleaner. I noticed here that many members do NOT clean after using the machines. Therefore I got into the habit of cleaning before and after using the machine. I tried to take a shower after my workout and all the showers smelled like a port a potty. I cringe when I come to work out.
Just started and I am a bit overwhelmed by the size of the facility. But that is to my advantage. I am a shy work out kind of person. I can pick a unit not near anyone else and work out with out feeling as self conscious about myself. Plenty of equipment and variety for beginners to well seasoned. Only $10 a month! That beats my $40 I paid for at the other 24 hour fitness place. Love the environment and cleanliness of the facility. Looking forward to a long and beneficial membership.
Great facility, staff, and service! This place can get busy quickly so you may need to wait a bit for equipment depending on your workout time. The staff are very friendly and keep the place clean! New equipment is a nice improvement.
I am getting emails asking me to sign up again. This is why I figured that the charges were due to the membership fee they charge you AT THE END OF THE YEAR. But lo, I was getting charged for a whole other round of fees at double the price for something I wasn't even using.
Very clean and welcoming environment. They have single occupancy showers with curtains so you can shower and change in private. Only thing i don't like is no free weight benches. But they have tons of dumb bells up to 100 lbs i believe. AMAZING price.
Planet Fitness is a US Gym based in New Braunfels, Texas. Planet Fitness is located at 1671 1H-35 South #401, New Braunfels, TX 78130, USA.
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