Was very nice didnt have to wait a long time.
Horrible customer service! Visited Worst Buy on 10/19/17 to exchange the faulty TV that they sold me LESS THAN A YEAR AGO. I called best buy initially to let them know what was going on with it; they directed me to the Toshiba website to contact the manufacture to get it warrantied, which then directed me back to best buy's "Rude Squad" who sent a technician to my house to fix the broken TV I was sold. The techs that i dealt with were great. They had to order a part to try and fix the problem. A week later the part came in; they sent another Tech to my house to install the part which ultimately did not fix the issue. He gave me a confirmation number and directed me to Best Buy who he said would replace my TV. Now to me, replace means replace the item but in their words, means they can decide to give you a TV, fix it (knowing it is just going to bust again), or if it costs them to much of THEIR money(forget about the hard working customer's money right, best buy?), then they will issue you a gift card. Now I understand that if a TV is not being made anymore or if they cannot get the same TV to exchange it with, then there is nothing else they can do, I understand that. I do not understand poor customer service, talking down to me like I am stupid, and ignoring every thing that I am saying just to repeat on and on what you first told me. (JUSTIN GREEN) This employee, JUSTIN GREEN, explained everything which is fine, but while quoting his policy at me, talked to me like I had no choice but to suck it up. Did not see things at all from my perspective and did not even attempt to understand where I was coming from. Agent Wenk nor Justin Green never apologized for the inconvenience, never did either of them apologize for the misunderstanding of not being able to exchange the TV even after the Geek Squad tech who visited my home said they would. I am not upset that I could not get my TV exchanged. I am upset with the POOR customer service skills that were exhibited, the horrible attempt they made to "fix" things with me, and the lack of communication they had with me. They went to the back, came back after a few minutes and gave me a gift card and receipt. Was told here you go, have a good day. Seriously? Did not bother to tell me and my wife what was going on just wanted to get us out. So for the woman who I first talked to, Agent Wenk and Justin Green; Great job! I myself am a manager at a popular retail business, I have also been in The Herald; I will be sure to tell my roughly 100 customers a day what an amazing job Best Buy and their employees did when I visited their store!! I will also let friends, family, colleagues and everyone else who is in the market for a TV; DO NOT EVER GO TO BEST BUY UNLESS YOU WANT TO BE OUT OF A TV AND TREATED LIKE YOU ARE STUPID. Good Day.
Had a double din, speakers, and amp installed. Ralph the installer is very knowledgeable and efficient. Way better than local shops and the prices are amazing. Customer for life!!!
Always helpful, the "tech-heads" find solutions to my tech issues that work best for my needs and sometimes even save me money (Amplifi Mesh Router!) And the Geek Squad is fast and professional!
young man was the most wonderful sales associate during Thursday's Black Friday sales. He helped us go from basic WiFi only to having a 'smart home'. The products he recommended were so easy to install and use. I'm so very thankful he helped us and guided us to the right products.
Best Buy is a US Electronics Store based in New Braunfels, Texas. Best Buy is located at 187 Creekside Way, New Braunfels, TX 78130, USA.
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