This morning hertz was supposed to pick me up at 8:30. At 8 I called to make sure they were coming to get me. I got no answer, a busy signal and then routed to the hertz in San Marcos. At this point I had My fiancé pick me up and drive me to hertz. There was one woman working who wasn't in the office. After waiting 5 minutes for her to show we went to enterprise and they got me a car and out of there in 10 minutes
This is a horrible office. I listened to them coerce several elderly gentlemen into extra coverage they did not need. She spoke very fast, kept them confused, and explained things partially at best. I believe they are deliberately dishonest. I went through them for a State Farm claim, but I will never use this office again.
Bad service the lady its very rud.
This place deserves 0 Stars. They do not care about their customers. I was in a car accident and thought this would be the last thing I have to worry about. The first car I have from this place have cockroaches in it. I went and traded out in San Marcos where they were supposed to save a car for me and ended up putting me in a truck that has not been cleaned or washed. They were supposed to call me the following day to put me in a car so I wouldn't be in a gas cuz alert. I still to this day have not received a call from them. I would never in my life spend money at this place or the one in San Marcos
After returning car they took out $300 from my account without my permission!!
Hertz is a US Car Rental based in New Braunfels, Texas. Hertz is located at 351 I-35, New Braunfels, TX 78130, USA.
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